We ship out within 1-3 business days and a confirmation will be emailed at that time. Our return policy is the item must be in unopened, factory sealed original package and mailed back within 14 business days. Postage and Handling is non refundable and the responsibility of the buyer. There will be a 20% restocking fee for return items. Please contact us for return merchandise approval number before shipping. The item is not rufundable if noted in the product description. We do suggest you purchase insurance on the item if you have a concern of breakage and notify us the same day of order so we can invoice a correct total for your purchase. We donot supply insurance if not specified and paid for at time of order.